Conscientious and precise work, as well as the satisfaction of our customers and the end users of the tested and certified products, are our highest priorities.
We are always open to suggestions for improvement. And if we do happen to make a mistake or if you are dissatisfied with a service, please let us know.
We gladly take this as an opportunity to improve further. Feel free to send us an email at info@dim-rosenheim.de or give us a call.
We have established general rules and procedures for handling complaints, objections, and feedback, regardless of their origin:
- We handle your complaints, objections, or feedback consistently and impartially.
- After receiving your complaint, objection, or feedback, you will promptly receive an acknowledgment of receipt.
- All information is treated with strict confidentiality.
Processing is always carried out by an employee who is not involved in the complaint to ensure the most impartial handling possible.
Information is gathered and verified to determine the root causes and implement appropriate corrections and corrective actions.
All results are used for improvement purposes, records are maintained, and the defined actions are evaluated.
If the processing takes longer, we are happy to provide you with an interim update.
Once the appeal or complaint has been fully processed, you will receive a written response from us.